Privacy Policy for ATICO Application

Effective Date: [2025]

1. Introduction

Welcome to the ATICO application (“ATICO App”), owned and operated by ATICO Fakhreldin Group (“ATICO,” “we,” “us,” or “our”). We are dedicated to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy describes:

By using the ATICO App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with these practices, please discontinue use of the App.

2. Scope of This Privacy Policy

This Privacy Policy applies only to information collected through the ATICO App, which offers food delivery, reservations, menu browsing, loyalty rewards, and other related services. It does not apply to any other applications, websites, or services provided by ATICO or third parties, unless explicitly stated.

3. Information We Collect

We collect various types of information in order to provide and improve our services. This includes personal information you directly provide to us, as well as data automatically collected through your interactions with the App.

3.1 Information You Provide Voluntarily

3.2 Information Collected Automatically

4. How We Use Your Information

We use the information we collect for a variety of business and operational purposes, including:

  1. Food Delivery and Order Processing: To confirm, process, and fulfill your orders, and to manage delivery logistics within our service areas.
  2. Reservations: To facilitate reservation requests. Please note that a reservation is not considered final until you receive an explicit confirmation from the restaurant. In rare circumstances, technical errors, system failures, or external factors may invalidate your reservation request.
  3. Menu and Price Updates: To display menu items and prices. However, there may be instances where the menu and prices in our physical outlets differ slightly from those shown in the App due to updates or timing delays.
  4. Promotional Offers and Loyalty Programs: If you have an active, verified account and meet the conditions of a promotional offer, we may send you details of discounts, special deals, and loyalty rewards. These offers may have usage restrictions or validity periods.
  5. Analytics and Improvements: To better understand user behavior and preferences, improve the functionality of the App, troubleshoot technical issues, and optimize overall performance.
  6. Communication: To send service-related communications, updates, confirmations, newsletters, and other information related to your use of the App or to respond to inquiries you make.
  7. Legal and Compliance: To comply with applicable laws, regulations, and legal processes, or to protect our rights and interests, including enforcing our terms and policies.

5. Disclosure of Your Information

We do not sell or rent your personal information to third parties. However, we may disclose your information in the following circumstances:

5.1 Service Providers and Third Parties

5.2 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or transfer of assets by posting a notice within the App or contacting you directly.

5.3 Legal Compliance

We may disclose your personal information if required by law or in response to valid legal requests by public authorities (e.g., court orders, subpoenas). We may also disclose information when we believe it is necessary to protect our rights, safety, or property, or that of our employees, customers, or others.

6. Data Security

We implement reasonable physical, administrative, and technical safeguards to protect your information from unauthorized access, use, or disclosure. Despite our efforts, no method of data transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

7. Children’s Privacy

Although parts of the App may be suitable for children, we ask that users under 13 obtain parental or guardian permission before providing personal information. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have unintentionally collected such information, please contact us promptly so we can delete it.

8. Geographic Limitations

Currently, ATICO’s food delivery services are limited to specific areas within Amman, Jordan. We reserve the right to expand or limit these service areas at any time. If you are outside our delivery areas, we may not be able to fulfill your order request.

9. User Choices and Rights

9.1 Access and Update Information

You can access and update your account information directly within the ATICO App or by contacting us. We encourage you to keep your information accurate and up-to-date.

9.2 Delete Your Data

You have the right to request the deletion of your personal data at any time. You can either delete your account in the App settings or contact us via:

Once we receive your request, we will remove your personal data from our active records, unless we are legally required to retain it.

9.3 Opt-Out of Marketing Communications

If you prefer not to receive promotional messages, you may opt out by clicking the “unsubscribe” link in our emails or updating your communication preferences in the App. Even if you opt out of promotional messages, we may still send you transactional or service-related communications (e.g., order confirmations).

10. Promotional Offers and Conditions

We may periodically provide promotional offers to eligible users with an active, verified account. These offers might include discounts, loyalty points, or other incentives. Each offer is subject to specific terms, which may include:

11. Reservation Terms

12. Third-Party Developers and Confidentiality

The ATICO App is developed and maintained by a trusted software development company under strict contracts and confidentiality agreements. These agreements prohibit the development team from using, sharing, or retaining user data for any purpose other than those specified by ATICO.

13. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or de-identify it according to our internal data retention policies.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised version within the App. You are advised to review this Privacy Policy periodically to stay informed of any updates.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or ATICO’s data practices, please reach out to us:

We handle all inquiries confidentially and do our best to address any issues or complaints as quickly and effectively as possible.

16. Acceptance of This Privacy Policy

By creating an account, placing an order, making a reservation, or otherwise using the ATICO App, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms. If you do not agree, you must discontinue use of the App immediately.

Thank you for using the ATICO App!